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Refunds Policy

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Refunds Policy

At Elixior, we strive to provide high-quality hosting services to all our customers. However, we understand that sometimes our services may not meet your expectations. This Refund Policy outlines the terms and conditions under which refunds are issued.

1. Refund Eligibility

Refunds are only available under the following conditions:

First Invoice Only: Refunds are only available if requested within 7 days of the date of the first invoice for your hosting service. Subsequent Invoices: No refunds will be authorized for invoices after the first one, except under rare and exceptional circumstances at our sole discretion.

2. Non-Refundable Services

The following services and fees are non-refundable under any circumstances:

  • Add-on services (e.g., backups, dedicated IPs).
  • Setup fees (if applicable).

3. How to Request a Refund

To request a refund, please follow these steps:

  • Contact our support team within 7 days of your first invoice.
  • Provide your account details and the reason for the refund request.
  • Our team will review your request and respond within 5 business days.

4. Processing Refunds

If your refund request is approved:

  • Refunds will be processed within 10 business days.
  • The refund will be issued to the original payment method used for the purchase.
  • Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

5. Rare Exceptions

In rare and exceptional circumstances, we may consider refund requests for invoices after the first one. Such requests will be evaluated on a case-by-case basis at our sole discretion. Examples of rare exceptions include:

  • Service outages or failures that significantly impact your ability to use our services.
  • Billing errors or unauthorized charges.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated policy.

7. Contact Us

If you have any questions about this Refund Policy, please contact our support team.

Thank you for choosing Elixior!